When travel disruptions occur, you need a trusted partner to manage claims quickly and efficiently. Our Travel Claims Third-Party Administration (TPA) services provide seamless claims processing, ensuring fair settlements, cost control, and exceptional customer service for insurers, businesses, and travellers.
Robertsons are a leading provider of claims management and investigative solutions, with decades of experience supporting insurers and businesses. Our expert team delivers high-quality, efficient, and cost-effective TPA services tailored to the UK travel insurance market.
Expert Travel Claims Handling – Our experienced claims professionals manage all aspects of travel-related claims, including trip cancellations, medical emergencies, baggage loss, and travel delays, ensuring swift and fair resolutions.
Winter Travel Expertise – We understand the unique risks associated with winter travel, from extreme weather disruptions to ski injuries and lost equipment. Our team efficiently processes claims related to winter sports incidents, adverse weather cancellations, and emergency medical evacuations from remote locations.
Fully Digital Claims Platform – Our cutting-edge digital claims platform allows customers to submit and manage their claims seamlessly from any device. This user-friendly system enhances efficiency, reduces processing times, and provides real-time updates for a smoother claims experience.
Global Assistance & Medical Coordination – We provide 24/7 support for travellers worldwide, coordinating emergency medical care, repatriation, and hospital bill settlements with international healthcare providers.
Fraud Detection & Prevention – Using advanced investigative techniques and data analytics, we proactively identify fraudulent claims, reducing unnecessary payouts and protecting insurers from financial risk.
Cost Containment Solutions – Our robust cost management strategies include medical bill reviews, network negotiations, and alternative dispute resolution to control claims expenses while maintaining high service standards.
Seamless Compliance & Regulatory Expertise – Our services align with UK travel insurance regulations, ensuring compliance with industry standards while minimising liability risks for insurers and policyholders.
24/7 Customer Support – Travellers and insurers benefit from round-the-clock assistance, providing reassurance and timely updates throughout the claims process.
Our TPA services cover a wide range of travel-related claims, including:
With a focus on efficiency, compliance, and customer satisfaction, Robertsons ensures smooth and cost-effective travel claims management. Let us help you enhance your claims process and improve traveller confidence.
To discover how our Travel Claims TPA services can support your organisation, reach out to David.eldridge@robertsonandco.com today.
Unit 21 Fyfield Business Park
Fyfield Road
Ongar, Essex
CM5 0GN
