Travel Claims Validation

Robertsons Desktop Investigation Team are proud to offer a validating service that helps you to understand and confidently act upon claims that have been made under travel insurance policies.

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We aim to help you confirm genuine claims so that they can be settled early and without fuss, and also to identify potentially fraudulent claims and indemnity risks posed by your claimant.

Through the experience of our claims handlers and our ever-evolving Investigation by Exception model, Robertsons are able to provide quick, informed and cost-effective decisions as to whether or not a claim for Baggage, Cancellation or Medical Expenses is genuine.

Our investigative team will complete a digital risk assessment with the Claimant using our RCOvalidate service and make all necessary third-party enquiries to validate claims, negotiate policy deductions and ensure that recoveries are made by our client wherever possible in order to reduce claims costs.


RCOvalidate allows the Claimant to submit evidence using any smart device, this evidence is cross referenced against Counter Fraud databases and internal intelligence before being assessed by one of our experienced, trained, fraud claims handlers.

RCOvalidate offers speedy, very low cost, increased Return on Investment compared to traditional Conversation Management solutions, whilst reducing lifecycle and increasing Customer Satisfaction.

  • Expedites the claims journey for genuine claimants without compromising enquiries.
  • Customers can submit evidence 24 hours a day, 7 days a week using any smart device.
  • Every claim cross-referenced against intelligence and managed by a peril expert.
  • Triage, document and evidence collation all in one place.
  • Real time severity and fraud alerts.
  • Agreed valuations.
  • Complete white labelled interactions.
  • Workflows bespoke to client experience and policy terms.
  • Plug and play! We can be live in hours and with no minimum volume terms - ideal for managing surge.

RCOValidate has been developed to specifically avoid concerns related to remote vocal risk assessment. There are no biometrics; no algorithms and no built-in bias which could adversely affect the vulnerable.

How To Find Us

Unit 21 Fyfield Business Park
Fyfield Road
Ongar, Essex

Robertson and Co Claims Solutions