Motor Fire and Theft

We offer a range of services to validate and facilitate the prompt settlement of genuine claims and identify attempted Fraud and Mis-Representation including full management of the claim under Delegated Authority.

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Traditional Field Investigation

Face to Face Interview of the Claimant to establish and evidence the circumstances of the loss conducted by one of our experienced Field Investigators and cross referenced against Intelligence enquiries.

Investigation by Exception

Starting with desktop enquiries underpinned by our RCOvalidate solution allows us to quickly identify genuine claimants and expedite settlement.

Claims with concerns are escalated to either a Conversation Management telephone or video interview or a Field Investigation.

This methodology ensures the best possible customer journey for genuine and cooperative claimants. As our Clients only ever pay for the correct level of investigation they see significant savings on Investigation costs and a much reduced turnaround. It is not unusual for us to validate a claim and agree a valuation within 24 hours of notification.

Robertsons are also able to validate and evaluate the theft of a motor vehicle through our acclaimed conversation management service and through our video interviewing suite RCOconnect.


RCOvalidate allows the Claimant to submit evidence using any smart device, this evidence is cross referenced against Counter Fraud databases and internal intelligence before being assessed by one of our experienced, trained, fraud claims handlers.

RCOvalidate offers speedy, very low cost, increased Return on Investment compared to traditional Conversation Management solutions, whilst reducing lifecycle and increasing Customer Satisfaction.

COValidate has been developed to specifically avoid concerns related to remote vocal risk assessment. There are no biometrics; no algorithms and no built-in bias which could adversely affect the vulnerable.

How To Find Us

Unit 21 Fyfield Business Park
Fyfield Road
Ongar, Essex

Robertson and Co Claims Solutions