At Robertsons we are always looking for new ways to enhance our best practice to deliver the right results and value for money.
Particularly effective on MOJ portal cases, where time is of the essence, CasualtySD utilises digital evidence collation with desktop triage by an experienced Liability Adjuster to identify lost causes and straight forward decisions before we commence labour intensive site visits and interviews.
This delivers a unique “Stand Down” point for our EL/PL Investigations. In instances where this “Stand Down” is triggered, our clients benefit from reduced investigation costs and a faster decision. It is not unreasonable to expect a post triage decision on 40% of cases using our “Stand Down” approach.
When site visits are required, our Adjuster is more effective having already had opportunity to review key facts, documentation and evidence to ensure no time is wasted and no stone is left unturned.
- Fraud detection
- Experienced EL/PL specialist adjuster led triage
- Same day digital engagement
- Virtual site visits and walkthroughs
- Quickly identify lost causes and low hanging fruit
- Significantly reduced aggregate investigation spend
- Reduced lifecycle
- Better customer engagement
- Improved customer journey
By using our RCOvalidate digital platform, witnesses can answer bespoke question sets, upload documentary, photographic and video evidence from anywhere, using any device. This flexibility is particularly effective when incidents or individuals are off site.