Liability Loss Adjusting

Products, Employer’s and Public Liability

Robertsons has a team of fully employed external Liability Adjusters who are trained, highly experienced and can offer a superior, professional level of service.

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The expertise in our regionally based team, providing nationwide coverage, ranges from working as internal liability adjusters working for law firms - dealing with both pre and post litigated cases; insurance companies and general liability TPA’s dealing with claims handling cradle to grave and specialist, external liability adjusters.

We are experts in the field of MoJ fast track, multi-track and large loss claims handling both on a delegated and non-delegated basis.

Our keen focus is on delivering exceptional customer service, but with indemnity spend, cycle times, quality and the customer at the heart of our decision.

We handle investigations across all areas of General Liability. This includes field and desktop investigations where necessary. Our pedigree enables us to identity productive surveillance opportunities early in the process, as well as providing full claimant profiling.

We offer bespoke reports to meet your expectations. We make sure that the claim is investigated efficiently and thoroughly to ensure that we comply with agreed service levels and portal deadlines. All reports follow a rigorous audit framework.

As a matter of course our Liability Adjusters can identify and investigate those claims where fraud is suspected.

We offer:

  • Dedicated Employed Liability Adjusters
  • Claimant intelligence and lifestyle profiling
  • Desktop and/or field-based investigations
  • CPR compliant Statement taking
  • Site investigations
  • Scene photographs
  • Disclosure document collection
  • Claims handling – either reporting or upon a delegated authority basis
  • Surveillance when client deems appropriate


At Robertsons we are always looking for new ways to enhance our best practice to deliver the right results and value for money.

Particularly effective on MOJ portal cases, where time is of the essence, CasualtySD utilises digital evidence collation with desktop triage by an experienced Liability Adjuster to identify lost causes and straight forward decisions before we commence labour intensive site visits and interviews.

This delivers a unique “Stand Down” point for our EL/PL Investigations. In instances where this “Stand Down” is triggered, our clients benefit from reduced investigation costs and a faster decision. It is not unreasonable to expect a post triage decision on 40% of cases using our “Stand Down” approach.

When site visits are required, our Adjuster is more effective having already had opportunity to review key facts, documentation and evidence to ensure no time is wasted and no stone is left unturned.

CasualtySD offers:

  • Fraud detection
  • Experienced EL/PL specialist adjuster led triage
  • Same day digital engagement
  • Virtual site visits and walkthroughs
  • Quickly identify lost causes and low hanging fruit
  • Significantly reduced aggregate investigation spend
  • Reduced lifecycle
  • Better customer engagement
  • Improved customer journey

By using our RCOvalidate digital platform, witnesses can answer bespoke question sets, upload documentary, photographic and video evidence from anywhere, using any device. This flexibility is particularly effective when incidents or individuals are off site.

How To Find Us

Unit 21 Fyfield Business Park
Fyfield Road
Ongar, Essex

Robertson and Co Claims Solutions