Private Clients

Robertsons provide a 'Claim Facilitation Service' for insurers to provide to their High-Net-Worth clients in the event of a claim being made.

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Enhanced Level Of Service

In this challenging and competitive area, Aviva Private Clients choose to offer an enhanced level of service to their clients, either due to their status or the value of the claim presented.

Where they feel their insured client would benefit from the close involvement of a skilled and experienced ex-police officer Robertsons are able to provide a suitable resource to act as facilitators and where necessary, evidence gatherers in an endeavour to reunite the insured client with their stolen property and to act as the critical link between the police, the loss adjuster, the insurer and their client.

Experienced Investigators

Our experienced investigators are often able to identify lines of enquiry the police, often under-resourced and over-stretched, have not had the time to consider.

In a recent case this approach led to the recovery of £300,000 worth of stolen diamonds and the arrest of the culprit in Amsterdam. The thief was subsequently convicted as a result of the evidence obtained by Robertsons.

By working closely with the police, Robertsons Claim Facilitators are able to ensure all lines of enquiry are followed to a conclusion. It is through this added value service that High Net Worth clients can be regularly updated as to the current status of their claim, at what is likely to be a stressful time.

Innovative Service

This unique and innovative service offering has resulted in several letters of appreciation from High-Net-Worth clients leading to enhanced levels of client retention and increased business for the most caring of insurers through recommendations by existing clients or their brokers.

How To Find Us

Unit 21 Fyfield Business Park
Fyfield Road
Ongar, Essex

Robertson and Co Claims Solutions