Our experienced Claims Validation experts can screen Pet Claims using our RCOvalidate digital platform allowing the customer to upload their evidence in their own time using any device.
We can set conditions that will provide a one stop, very low cost, validation, and claims settlement experience, often within hours if the claimant is available and willing to assist.
When a decision cannot be reached, one of our Accredited Conversation Management experts will complete enquiries; identifying fraud or where cover is not in place, with a mind on protecting the customer journey of genuine claimants.
At Robertsons, we believe that identifying and fast-tracking genuine claimants at low cost should be the bedrock of any validation service.
RCOvalidate allows the Claimant to submit evidence using any smart device, this evidence is cross referenced against Counter Fraud databases and internal intelligence before being assessed by one of our experienced, trained, fraud claims handlers.
RCOvalidate offers speedy, very low cost, increased Return on Investment compared to traditional Conversation Management solutions, whilst reducing lifecycle and increasing Customer Satisfaction.
COValidate has been developed to specifically avoid concerns related to remote vocal risk assessment. There are no biometrics; no algorithms and no built-in bias which could adversely affect the vulnerable.