Property Investigations

We are not just an award winning fraud investigation company. The difference that Robertsons offers you is the experience and professionalism of people who manage the cases on your behalf.

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We can deliver a high degree of technical competence around indemnity and policy issues, as well as innovative investigative approaches across all levels and lines of property claims.

We have the talent and the expertise to offer a wide range of property services from quick, cost-effective household claim validation to conversation management techniques, which extends right through to the most in-depth investigations of complex and major commercial losses.

Our 25 year experience of insurance claims investigation means that we are always aware of the pressure that our clients are under to treat customers fairly, and the need to be kept in the loop at all times so that genuine claims can be settled expeditiously and claims spend and business interruption can be minimised through early settlement where appropriate.

Key Features

  • The insured person’s illness isn’t real or has been deliberately exaggerated.
  • Someone has deliberately withheld information.
  • Someone has provided false information.
  • Someone has lied in their application, or at any point during the lifetime of the policy or when making a claim.

Enable same-day Property settlements with RCOvalidate

RCOvalidate allows the Claimant to submit evidence using any smart device, this evidence is cross referenced against Counter Fraud databases and internal intelligence before being assessed by one of our experienced, trained, fraud claims handlers.

RCOvalidate offers speedy, very low cost, increased Return on Investment compared to traditional Conversation Management solutions, whilst reducing lifecycle and increasing Customer Satisfaction.

RCOValidate has been developed to specifically avoid concerns related to remote vocal risk assessment. There are no biometrics; no algorithms and no built-in bias which could adversely affect the vulnerable.

How To Find Us

Unit 21 Fyfield Business Park
Fyfield Road
Ongar, Essex

Robertson and Co Claims Solutions