Validations or Investigations can be conducted using our very low cost, RCOvalidate service. If we are not satisfied with any of the answers given and our client chooses, we can escalate to face-to-face investigation with the claimant at their home, or by the use of covert surveillance when appropriate.
Based on our 25-year experience in insurance validation and fraud investigation, Robertsons provides a range of services to speedily validate income protection policy claims, or to investigate when fraud is suspected in cases where it is believed that:
RCOvalidate allows the Claimant to submit evidence using any smart device, this evidence is cross referenced against Counter Fraud databases and internal intelligence before being assessed by one of our experienced, trained, fraud claims handlers.
RCOvalidate offers speedy, very low cost, increased Return on Investment compared to traditional Conversation Management solutions, whilst reducing lifecycle and increasing Customer Satisfaction.
RCOValidate has been developed to specifically avoid concerns related to remote vocal risk assessment. There are no biometrics; no algorithms and no built-in bias which could adversely affect the vulnerable.