Innovation - Investigation and Intelligence Services
Robertson and Co understand the need to constantly evolve their products and services to keep up with and deliver against a fast evolving landscape.
The RCOdigital platform offers our Clients access to a suite of tools aimed at enhancing process, delivery of inhouse desktop investigations, industry recognised accredited training and to provide fast, non-invasive OmniChannel communication to enhance customer engagement in a digital world.
RCOconnect is our best in class Digital Video Communication application bringing our Clients face to face with their own anywhere in the world. Delivered over desktop to any camera enabled smart device with features including screen share and snapshot. With proven use cases from Motor Claims FNOL, Validation and Liability Investigations; to Medical Consultations and Employee-on-boarding.
Our non-invasive web based applications are built using the latest technology allowing us to quickly build and bespoke to meet the needs of our Clients. We encourage our Clients to actively liaise with us in the delivery of new solutions through regular client reviews, industry forums, round tables and design led thinking workshops.
Through our bespoke Case Management System and “Synergy”, our Counter Fraud database, we ensure that our Clients benefit from intelligence gathered over 20 years in the Counter Fraud arena whilst adhering to all regulation around Data Protection.
We appreciate that adopting technology into existing processes can be tricky therefore all of our Clients benefit from access to Consultation with an experienced PRINCE2 Practitioner.
In addition we offer all of our Clients consultation relating to Counter Fraud Technology, Fraud Trends, analytics and business analysis relating to investigative process.
“We believe the Robertson’s innovative Validate service to be the biggest game changer in claims for years. By adopting RCOvalidate we have secured staff savings; reduced claims costs and speeded up the claims process, leading to enhanced customer satisfaction & retention.”
Dean Docherty – Claims Fraud Manager, Tradewise Insurance