A service enhancement to the RCO Surveillance product enabling the sharing of Surveillance Reports and Imagery with the Client using a secure link eradicating the needs for sending DVDs in the post and meeting GDPR compliance.
The traditional practice of sending encrypted DVDs by Courier or Secure post creates a GDPR and chain of evidence risk.
The receipt and processing of a DVD is also process heavy at the Client end involving multiple stakeholders; postroom, admin, IT and the Claims Handler. A process then repeated in reverse when the Client needs to share the DVD with a Solicitor or the Court. Storing and sharing in a paperless world was also bringing its own DPA challenges.
- Surveillance Imagery and Reporting accessed by the Client using a secure URL.
- Video can be streamed instantly and directly from RCOsecure.
- Client share access for use by additional stakeholders; Solicitors, colleagues or the court.
- Reports, logs and imagery all in one place.
- Improved turnaround
IT Security and Data Protection are taken very seriously at Robertson and Co. The RCOsecure platform is certified to ISO 27001:2013 and satisfies General Data Protection Regulation.