Key Features

  • Property claim validation
  • Fire/flood/water damage/theft/burglary
  • Product and employer’s liability
  • High Net Worth customers
  • Tenanted properties
  • Complex & major loss
  • Business interruption
  • Liability claims under owner/occupiers section
  • Settle claims under delegated authority

Property Investigations

We are not just an investigation company. The difference that Robertson & Co offers you is the experience and professionalism of the people who manage the cases on your behalf. Using an in-house blend of ACII-qualified insurance professionals and highly-experienced senior investigators, we are able to deliver a high degree of technical competence around indemnity and policy issues, as well as innovative investigative approaches across all levels and lines of property claims.

We have the talent and the expertise to offer a wide range of property services from quick, cost-effective household claim validation to conversation management techniques, which extends right through to the most in-depth investigations of complex and major commercial losses.

Our insurance expertise means that we are always aware of the pressure that our clients are under to treat customers fairly, and the need to be kept in the loop so that claims spend and business interruption can be reduced through early settlement where appropriate.

Our approach to quality is what sets us apart

We ensure that each investigation enquiry is put through a rigorous quality control process before the final product is returned to the client.

Current results on household claims handled at desktop level:

RCOvalidate

RCOvalidate offers outsourced Claims Management starting at just £45.00 a case.
We keep costs down by allowing the Claimant to submit evidence using any smart device, this evidence is cross referenced against Counter Fraud Databases and internal intelligence before being assessed by one of our experienced, trained, fraud claims handlers.
 
Claims are then recommended for settlement or escalated for Phone Interview, Video Interview or a Field Investigation in accordance with your choice.
 
RCOvalidate offers an increased Return on Investment compared to traditional outsourced Claims Validation solutions whilst reducing lifecycle and increasing Customer Satisfaction.
 
1. RCOvalidate Digital Screening - £45.00 per Claimant+ VAT
 
We use our Digital solution RCOvalidate to collate evidence aimed at providing fast validation to genuine claimants, encouraging early walk aways and detecting fraud. The Claimant submits supporting videos, photographs and documentary evidence using any smart device and answers product specific questions set using traditional Conversation Management methodology.
 
Once received this evidence is reviewed by one of our experienced Claims Handlers and cross referenced against internal intelligence and counter fraud databases. Once scrutinised our Handler will either validate, repudiate or refer the claim for additional investigation.
 
It is a realistic to expect 70% of all claims will reach conclusion without the need for further investigation.
 
2. Phone or Video Interview - £120.00 inclusive of Digital Screening + VAT
 
3. Field Investigation - £195.00 inclusive of Digital Screening+VAT
 
When validation has not been possible using Digital Screening alone the case will be passed to either our Phone, Video or Field Investigators.
 
An Exception Matrix is pre-agreed with our Clients to ensure visibility and an approach consistent with their brand.
Accredited and annually audited business. Robertson and Co - Investigation and intelligence services