Privacy Policy

25 thMay 2018

About this policy

This Privacy Policy seeks to inform you of the ways in which Robertson & Co (Investigations) Ltd gather and process your personal data through our interactions with you and through your use of our website.

Robertson & Co operates as both a data controller and a data processor. During the course of our legitimate business activities Robertson & Co process various types and categories of personal data, and do so in a fair and lawful basis.

Who we are and how to get in touch with us

Robertson & Co (Investigations) Ltd are a claims validation and investigation company who operate within the public and private sectors on behalf of insurance companies, their legal suppliers and other legitimate third parties. We therefore process personal information for the purposes of providing lawful and ethical investigation and claims validation services.

Our contact details are as follows:

Address: Unit 21, Fyfield Business & Research Park, Ongar, Essex, CM5 0GN

Tel: 01277 366 900


Should you have any queries relating to the content of this Privacy Policy then please email:

How we collect your personal information

During the course of our legitimate business activities we will collect personal information about you. Information that is derived from a number of sources.

Sometimes information is obtained directly from you such as when you contact us via our online enquiry form, send us an email, write to us or contact us by telephone. Such personal data may include information such as your name, email address and telephone number for instance. At times we may also process sensitive personal information that you have directly provided to us during the course of our interactions (such as during a witness or employment interview).

When there is a lawful basis for doing so, we may also collect information about you from selected third parties such as our insurer, legal or corporate clients and other applicable regulatory organisations.

This information will typically include your name and contact information as well as any other additional information that they provide us at the time of engagement. This information may consist of sensitive personal information that you have provided to our client (such as details of convictions, medical conditions or ethnic background), but only when it is relevant and necessary to our involvement and enquiries.

Information may also be collected from publicly available sources such as online directories, the electoral register, social media and other open websites.

Robertson & Co use ‘Cookies’ and Google Analytics to help us monitor how many people view each page of our website and how they found our site in the first instance. These cookies do not allow us to see who you are or any of your personal information other than your IP address.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

The ways in which we use your personal information

In the event that we collect and process your personal information, we will only use it for the purpose in which it was collected for in the first instance and when we have a necessary and lawful basis for doing so. These are made up of a number of Robertson & Co’s legitimate interests which include:

Under no circumstances will Robertson & Co sell personal data to any third parties.

Who your personal information is shared with

As we are typically appointed to assist in the validation or investigation of an insurance claim or similar dispute, we are contractually obliged to share your information with our client/your insurer. If you are a customer of our client, and you fail or refuse to provide necessary information to us then this may impact their ability to process or progress your claim.

Robertson & Co may on occasions provide personal information to a select and approved number of third parties who have a relevant and necessary role to play in our processing activities. Such parties may include law enforcement agencies (if a police report is being sought in relation to an incident), the DVLA and translation service providers.

Robertson & Co also retain the right under law to provide information to law enforcement agencies and other industry regulating organisations in the interests of preventing or detecting criminal offences.

Your personal information is not transferred outside of the European Economic Area during the course of our normal processing activities. If a need to do so arises (such as the transfer is necessary for legal proceedings) then appropriate assurances and safeguards will be sought to ensure that your rights are not at risk.

How we securely store your personal information and how long for

Robertson & Co use appropriately secure physical and electronic safeguards in order to protect your personal information from any unauthorised access or unlawful processing.

Any physical documentation containing personal information is stored in locked filing cabinets which are kept in a secure environment which is subject to restricted access.

Any personal information held or transferred electronically on computers and computer systems is:

Robertson & Co will only keep your personal information for as long as is necessary and where there exists a genuine business need. This duration may be determined by a number of factors, including:

Due to the typical lifecycle of an investigation, claim and subsequent legal proceedings, Robertson & Co will retain data related to our core business activities for a period of 7 years where there remains a legitimate business need.

A shorter retention period of 3 months is set for the personal data of those individuals who make enquiries via our website and also candidates who have been involved in a recruitment process but ultimately not offered a position of employment.

After this time, your personal information will be securely destroyed or deleted where appropriate.

Your legal rights and requesting access to your personal data

Under data protection legislation, you have the right to request access to information about you that we hold. Before we can provide this, in order to protect your personal information we will need to verify your identity. Where the information we hold is insufficient for this purpose, it may be necessary for us to request further information and assurances in the form of original documentation.

To make a request for your personal information, please contact:

Sean Littlejohn, Data Protection Officer,
c/o Robertson & Co, P O Box 5026, Ongar, Essex, CM5 0RS

You also have the right to:

On occasions where we collect your personal information from other sources other than directly from you, we may not be required to provide you with this information if:

For further information and guidance on your personal information rights under current data protection regulations, please visit the following page of the Information Commissioner’s website:

Your concerns

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance.

If, at the conclusion of our complaints procedure you do not feel that we have adequately dealt with your concern you may make a complaint directly to:

Changes to our Privacy Policy

From time to time, Robertson & Co may make changes to this Privacy Notice as required. However, in the event that we decide to use your personal information for a different purpose to which it was originally obtained, we will provide further information about its usage before commencing the processing. We will also seek your consent beforehand if appropriate.

Accredited and annually audited business. Robertson and Co - Investigation and intelligence services