Motor Claims - Motor Investigation Services
We offer a full suite of Motor Investigation services that are constantly reviewed to ensure they meet the changing legal and commercial landscapes.
Robertson & Co are renowned as an investigation company who will not compromise on quality. With us, you engage the experience and professionalism of our insurance case managers and trained investigators who are experienced in giving evidence, and thereby able to reliably assess the credibility of a witness.
Indemnity and Liability Investigations
Through a dynamic combination of thorough indemnity and liability statements, detailed locus reports and rigorous assessment, Robertson & Co are able to dig deeper in to the circumstances surrounding a road traffic accident and advise, as a fair and impartial party, with whom the liability lies.
Insurers need to ensure that each and every issue is fully investigated, to enable them to make a full and informed decision regarding policy and legal liability. By being fully-updated to the necessary legislation, we can ensure that our investigations are correctly directed and that no stone is left unturned.
By getting this right first time, we can prevent your customer from having to revisit a traumatic event over and again. We take great pride in this industry-leading service.
Robertson & Co offer a motor theft investigation service that helps you to quickly and efficiently validate the theft of a motor vehicle and either confirm genuine claims for early settlement or flag suspicious claims for further investigation. This is done through a combination of desktop enquiries and field investigations.
Our field agents take CPR-compliant indemnity and liability statements from the policyholder and last user of the vehicle, if necessary, to establish their movements up until the time of theft. They will also examine the scene in order to build-up a detailed image of the theft circumstances, to establish any witnesses to the theft and to identify the presence of any CCTV cameras that may be within the area. Meanwhile, our case handlers will undertake desktop enquiries in order to validate the driving credentials of those involved, establish the vehicle’s history, undertake police enquiries and bring to your attention any red flags that go hand-in-hand with fraudulent claims.
Robertson & Co are also able to validate and evaluate the theft of a motor vehicle through our acclaimed conversation management service and through our video interviewing suite RCOconnect.
MOJ Portal Retention
To comply with the MoJ timescales we have designed a cost-effective telephone interview service. It has been specifically designed to support the demands of the MoJ reforms by providing you with an accurate assessment of the risk in a claim and establishing where liability lies.
Our telephone interviews are underpinned by the principles of conversation management, ensuring that we accurately determine the veracity of the insured’s version of events and highlight where any risk or concerns may be found.
Upon receipt of the instruction, we will contact the insured driver on the same day in order to carry out a telephone interview. We will then obtain full details of the accident and surrounding circumstances, and provide clear conclusions and recommendations within the relevant timescales.
Robertson & Co have a 90% contact rate, which in turn vastly improves insurer retention rates.