- HIGH RETURN OF INVESTMENT
- IMPROVED CUSTOMER JOURNEY
- EXPRESSIONS OF DISATISFACTION LESS THAN 1%
- OUTSOURCE CLAIMS SERVICES
- FRAUD CONSULTATION SERVICES
Robertson & Co’s Conversation Management Team are proud to offer a validating service that helps you to understand and confidently act upon claims that have been made under Travel, Gadget and Household Property insurance policies.
Our Investigative Team will complete a Telephone Risk Assessment with the Claimant and make all necessary third party enquiries to validate claims, negotiate policy deductions and ensure that recoveries are made by our client wherever possible in order to reduce claims costs.
We aim to help our Clients to confirm genuine claims so that they can be settled quickly and without fuss whilst identifying potentially fraudulent claims and indemnity risks.
We take your Customers claims journey seriously and boast an Expression of Dissatisfaction percentage of below 1%.
Whether you want to outsource high-risk claims, you require in-house training, or to hear more about this smart way of handling claims, please contact us.