About Robertson & Co - Insurance Investigation Specialists
Established in 1997, Robertson & Co are now the largest privately-owned (family) investigation business in the UK.
We provide ethical, professional and high quality investigation solutions to insurance companies, the banking, commercial, industrial and retail sectors; public sector, central and local government.
With a global footprint, our services range from Surveillance, Intelligence and Insurance Investigations, to Accredited Training, Pre-Employment Screening and Intellectual Property Protection for some of the world’s biggest brands.
Through Robertson Claims Management we deliver industry leading results utilising our ever evolving Conversation Management model. Our team manage claims cradle to grave across Travel, Household and Commercial Domestic Property for a number of international Insurers.
As an accredited training centre we offer a range of training packages including the much lauded University of Portsmouth Accredited Counter Fraud Technician (ACFT) and Accredited Counter Fraud Specialist (ACFS) courses. Both courses are considered the benchmark for those working within Counter Fraud.
At Robertson & Co we pride ourselves on the quality of our work and the expertise of our experienced investigation managers and our fully-employed field force; all of which are trained and nationally accredited at Level 4 in Incident, Fraud and Claims Investigation.
Our company values ensure we deliver the best possible outcome for our clients and is built around 5 priorities:
- An honest family business
- Protecting our clients brands and reputations
- Experienced and knowledgeable staff
- Passionate to deliver quality
We consider ourselves the 21st century investigation company and in support of this belief Robertson & Co constantly work to develop efficient and cost-effective technologies to facilitate more comprehensive investigations with faster turnarounds.
Our reasonable, low-cost fee structure ensures that all of our clients are receiving the best possible service for the best possible price and maximising their ROI in the process. Each investigation is unique and exhaustive. We do not use templates, questionnaires or tick box pro-formae.
Robertson & Co are accredited to ISO9001:2015, ISO27001:2013, BS7858:2012 and BS102000:2013 standards, we are Cyber Essentials certified and are Affiliate Members of the Insurance Fraud Bureau.