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PERSONAL INJURY – “INTELLIGENT SURVEILLANCE”
A completely
fresh approach to surveillance
How 'Intelligent Surveillance'
came about
Since the summer of 2007 Robertson & Co have been working alongside claims
staff in insurance companies, compensators and third party administrators,
providing no-cost secondments – some as long as a year – to assist with the
identification and handling of high risk claims, auditing anti-fraud systems, acting as a fraud referral point, and
the provision of training.
During these secondments the same frustrations and concerns
were expressed about the typical surveillance model being offered by suppliers. These concerns centred on the following
issues:
-
The number of “No Shows” -
The high risk of the claimant no longer living at the
address -
The potential for wasting
and spiralling surveillance costs due to the large element of luck associated with surveillance
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The
limitations of the traditional day rate charging structure and the constraints
of the two days approach to surveillance
-
Urgent, evening, weekend or public holiday responses are difficult to obtain
from suppliers, or come at an additional or premium cost.
Given our role
is to ethically secure the very best evidence for our
clients, and deliver our services in line with client
needs using the most cost effective means
possible and to maximise the
return on investment, we carried out a root and branch review of our
surveillance offerings.
The
Answer
Robertson &
Co has radically revised its service, which is called Intelligent Surveillance.
This is what we do;
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On the first day, as so many claimants no longer live at the given address, we
will deploy one intelligence gathering agent, (unless the instruction dictates
otherwise)
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On the second and subsequent days, we will employ as many agents as are deemed
necessary to undertake the surveillance
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If the claimant lives at the address but is not seen to leave, a third or
fourth day will be provided free of charge
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Within 4 hours on
any day of the year, we guarantee having a surveillance
response anywhere in the UK – at no extra cost
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In order for our clients to determine value for money and return on their
investment, our reports will explain our tactical Intelligent
Surveillance decisions, together with a breakdown of costs, including the
number of free hours
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A professional, lawful and ethical approach guaranteed
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If you are not satisfied with the effort that we have devoted to your
instruction, we will not invoice you
Intelligent Surveillance -
The Deliverables
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Reduction in the hourly surveillance spend by
an average of 45%
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Improved chances of obtaining good evidence by
185%
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Reduction in “No Shows”
from 26% of all cases to just 9%
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An average minimum
29 hours of intelligent surveillance for the
current cost of 16 hours
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More time
means more certainty - dramatic reduction in the element of luck or chance
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A surveillance supplier who
actively works with their clients to reduce costs through the introduction of a modern, flexible,
innovative and intelligent approach
In 2000 a manager of a leading insurer said:
“Robertson & Co has set the standard by which our other suppliers are judged –
they have revolutionised the surveillance industry in the UK.”
And now we are doing it again with
Intelligent Surveillance
To discuss your surveillance requirements, or for a solution to a particular
case, please contact the partner in charge of the surveillance department Ben
Robertson.
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