PERSONAL INJURY
SURVEILLANCE
We believe that our role is to secure for our clients
the very best evidence available by fair and honest
means.
Commitment & Effort:
Invariably, that means devoting a sufficiency of time to
the case. Also, by means of effective tactical planning
and a flexible workforce, choosing the best times or
days on which to carry out the surveillance. This varies
from case to case. It matters not to us whether our
agents observe on a weekday, a weekend or on a public
holiday, during the day, evening or through the night –
the cost to our clients is the same but the results
achieved by adopting an individual, planned and flexible
approach in respect of each case are almost always much
better.
The traditional approach to personal injury,
sickness or pension abuse surveillance has been to carry
out two days of surveillance for a fixed fee.
Robertson & Co challenges that convention. We
believe that an achievable result is directly influenced
by the amount of time and effort put in to a case.
To that end, using as many agents as are necessary, we
will carry out as many extra days as we deem appropriate
to secure the best result for our clients. We will do that
within the same fixed fee that our competitors charge
for just two days work. We guarantee to never come back
and ask for our fee to be increased, just because we
have suffered a loss, or a subject has not been seen to
leave their address.
The cost to our clients is the same, irrespective of
where the claimant lives, the number of operatives,
vehicles, or the amount and type of kit, which need to
be deployed. We do not charge for mileage, report
preparation, accommodation, or any other hidden extras.
As a tangible example of our determination to deliver
excellence and savings to our clients, we commit to
undertake an average minimum of not less than 24 hours
(or 3 days) of actual surveillance on a claimant, within
the agreed fixed fee, for the duration of a contract.
Statistically, this improves the chances of a client
obtaining good evidence by 50%. It also reduces a
client's hourly surveillance spend by a third.
During a surveillance supplier performance review by a
leading insurer, we were found to have saved them an
average of £30,900 per case. Our closest rival came in
at around £8,000. We are convinced that this difference
in performance is as a direct result of the planned
approach and extra effort
that we devote to our cases.
Urgent Cases:
We guarantee to put agents on the ground in urgent cases
within 4 hours. There is no extra fee for
this level of response.
Innovation:
We pride ourselves on the fact that we are an innovative
and lawfully audacious company, able to devise and apply
solutions to new problems.
As an example, we are able to provide a solution to
validate or disprove the often significant care element
of an injury claim. For the same fixed fee as a normal,
two day period of conventional surveillance, we are able
to provide round the clock surveillance of attendances
at most addresses for a 7 day period.
Controlling Legislation:
We believe that our knowledge and understanding of
legislation and stated cases that impact the art of
surveillance is second to none. Our ability to
translate these complex issues into simple language is
widely recognised. We regularly present to our clients
on these matters on a non-cost, value added basis.
Contact:
To discuss your surveillance requirements or for a
solution to a particular case, please contact the partner in
charge of the surveillance department, Ben Robertson.
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