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CLIENT
TESTIMONY
'Robertson & Co is
regarded by management and our staff as one of the most
professional and customer centric fraud management
companies we know. Having searched the marketplace it
was clear their attitude, ethics and approach matched
our requirements and we had no hesitation in hiring
their services. They recently delivered a skills based
course to our staff and the feedback we received
was nothing but accolades and further endorsed our
choice of company. We look forward to continuing to
work with them'
Nila Kotecha,
Service Quality Manager, Carphone Warehouse
"We
consider Robertson and Co to be a leading provider in
the investigations industry in terms of offering a
quality and personal service. The company has
consistently outperformed its peers on our motor
investigations panel and has remained the highest rated
performer since 2006."
Mihir Pandya, Allianz
“Robertson & Co adopts a long term, strategic view to
its client relationships -rather than taking the more
prevalent approach within the surveillance industry of
charging for every associated cost. The team works
solidly towards claims resolution and adds genuine value
by delivering high quality output in the format required
by Gallagher Bassett.”
Nick Bonser, Deputy Managing Director, Gallagher
Bassett
“Robertson & Co is genuinely prepared to ‘go the extra
mile’ – the company is passionate about what it does and
will pull out all the stops to deliver outstanding
results. Robertson & Co can be trusted to keep the
client fully updated at all times and to get the job
done to a very high standard at an agreed fixed fee.”
Anthony Baker, Plexus Law
“In my opinion Robertson & Co is an innovative,
resourceful and reliable supplier of surveillance and
investigations services. Its product is supported by
high quality reporting, in-depth knowledge and strong
operational skills. We are pleased to be counted amongst
those insurers who are regular users of their services
and here at RSA we enjoy an excellent relationship with
them. They have been more than willing to tailor their
services to our needs and their team really listens to
our feedback and continues to meet our evolving
requirements.”
John Beadle, Counter Fraud Manager, RSA
"Treating customers fairly and keeping premiums low lie
at the heart of UIA's fraud strategy. Robertson & Co
supports this by helping to realise significant savings
on claims through the provision of relevant, high
quality evidence and statements to repudiate false
claims”.
Mary Dolan, Claims Manager, UIA
Training
Course Feedback
Here are
some feedback comments from our client's staff received
following training courses delivered by Robertson & Co;
"The
delivery and training style were perfect and having a
trainer with such vast knowledge and experience was
invaluable..." (Investigative Interviewing Course)
"Felt well supported
throughout. Been to uni and this was probably one of the
best courses I have attended in terms of interest and
how it was delivered." (Investigative Interviewing
Course)
"This hit
the mark for me and my staff. Excellent! Well done
Robertson's." (Fraud Awareness Course)
"Very
interesting and taught the content in a productive way.
Very approachable and took the time to offer any
assistance. When errors were made these were pointed out
and gave a suggestion on how to move forward, and did it
in a way which would not knock the confidence of the
learners."
(Investigative
Interviewing Course)
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