Robertson & Co - Surveillance, Claim Validation & Fraud Investigation Specialists

 

 

CLAIMS HANDLING AND VALIDATION

 

We validate, handle and manage claims across all lines of business.  We pride ourselves on being  thorough and will explore every avenue open to us.  Our aim is never to return a claim with a question left unanswered.

 

NEW - MoJ Reforms - NEW

We provide a motor liability screening solution to support our clients in line with the MoJ reforms - see Motor Liability below.

  

 

Personal & Commercial (Motor & Property), Travel, Pet, Financial Lines, and Liability:

 

Robertson & Co undertake desktop  and field claim validation enquiries for many insurers.  With our experienced claims handlers trained in screening and counter fraud techniques such as conversation management, and a large team of investigators with national coverage, our service offerings are wide-ranging and comprehensive.

 

Although our systems are programmed to keep clients updated on progress, each claim is assigned to an Investigation Manager should you need to enquire about the progress of a claim.

 

Personal Lines - in these cases we offer a low cost, fixed fee service, designed specifically around the needs and requirements of each individual client.

 

NEW - Motor Liability - we provide 3 separate but connected services for our clients.

  • Liability Telephone Interview -A fixed fee telephone based screening service that enables you to not only quickly determine liability but also whether any fraud exists in the claim. You will receive a report that will recommend, with reasons, either; liability should be accepted, liability should be defended, or fraud has been identified. Elapsed time to completion - 3 working days.

  • Liability Field Visit - A fixed fee liability interview where, using one of our liability and fraud trained investigators,  we will obtain a liability and an indemnity statement from the insured driver, where possible take photographs of any damage, and provide aerial locus images. You will receive a report that outlines our findings and any further recommendations. Elapsed time to completion - 6 working days.

  • Fraud Investigation - A complete fraud investigation - see link.

Download brochure - here

 

 

Commercial Lines - these cases are often more complex where we offer a more comprehensive service for this type of claim, but again at a fixed fee.

 

 

Suspicious Accident Claims:

 

Robertson & Co are acknowledged as experts in this field.  Our database and data linking capabilities, together with a field force of first class investigators, specifically trained to identify 'trigger points' in this type of investigation, leads to defensible repudiations every week in this difficult and challenging area. 

 

Our in-house surveillance capability has proven to be an added and essential extra to our service offerings.  Its deployment has led to successful prosecutions in claims where suspects have been observed and filmed in the act of perpetrating staged accidents.

 

 

Accident, Sickness and Unemployment (Creditor):

 

This type of claim, more than any other, often calls for the combination of an in-house investigation and surveillance capability.  We have a number of ethical approaches to offer our clients in this area:

  • Intelligence gathering visits

  • Intelligence gathering surveillance

  • Field work enquiries

  • Interviewing claimants

  • Covert surveillance