Robertson & Co - Surveillance, Claim Validation & Fraud Investigation Specialists

 

CLAIMS VALIDATION

 

We are engaged to validate a variety of claims.  We do so thoroughly, exploring every avenue open to us.  Our aim is never to return a claim with a question left unanswered.

  

Motor Theft, Property, Travel, Pet, Financial Lines, Liability, Accident & Health

 

Robertson & Co undertake claim validation enquiries, across all lines of business, in large numbers for several insurers.  With our large team of investigators and national coverage, we are able to cope comfortably with surge and comply to even the most testing of service standards.

 

Although our systems are programmed so that clients are frequently and regularly updated, each claim is allocated to an Investigation Manager to whom you will speak should you have the occasion to enquire as to the progress of a claim.

 

In Personal Lines cases, we offer a low cost, fixed fee service, designed specifically around the needs and requirements of each individual client.

 

Commercial Lines cases are often more complex as there are invariably more people to interview.  We offer a more comprehensive service for this type of claim, again at a fixed fee.

 

Suspicious Accident Claims:

 

Robertson & Co are acknowledged as experts in this field.  Our database and data linking capabilities, together with a field force of first class investigators, specifically trained to identify 'trigger points' in this type of investigation, leads to several repudiations every week, in this difficult and challenging area. 

 

Our in-house surveillance capability has proven to be an added and essential extra, time and time again.  Its deployment has led to successful prosecutions in this type of claim, where suspects have actually been observed and filmed in the act of perpetrating staged accidents.

 

Accident & Health (Creditor):

 

This type of claim, more than any other, calls for the combination of an in-house investigation and surveillance capability.  Intelligence gained from one of these investigative techniques regularly leads to success in the other.