Robertson & Co - Surveillance, Claim Validation & Fraud Investigation Specialists

 

ABOUT OUR COMPANY

 

Robertson & Co is a family run business. Our reputation means a great deal to us. Ethically obtained results are more important to us than our fees.  Calls or letters of appreciation from our clients are what motivate us.

 

We believe that as in any form of human endeavour, the result achieved in an investigation is directly proportionate to the effort put it.  There is only one way to investigate – thoroughly.

 

We are able to provide coverage throughout Great Britain and Eire, through a staff of 51 surveillance agents and 56 investigators, whose cases are managed by an experienced blend of 18 ex-senior CID officers and insurance personnel.

 

Realising the need for strict compliance, transparency and accountability, particularly in FSA regulated industries, we welcome compliance verification audits at any time, whether to our offices or to accompany any member of our staff on the ground.

 

All our staff are selected, thoroughly vetted and trained by us irrespective of their background or previous experience.  Employed by us under contract and working to a Code of Ethics and Professional Standards, they receive regular continuation training.  An indication as to the standard we set is the fact that for every ten surveillance operatives we trial, we retain only one.

 

Our operatives are employed by us to gather evidence.  They do not compile reports.  Every case we undertake is allocated to one of our 18 in-house Investigation Managers, under whose personal and direct supervision the case is investigated.  It is our managers who, for reasons of consistency of quality, style and detail, compile our reports.   We also have our own in-house lawyer.

 

Robertson & Co has a reputation for integrity, consistency, reliability, thoroughness, innovation and achieving cost effective results.

 

We have been referred to by a well known and experienced Insurance Counter Fraud Manager thus:

 

“Robertson & Co has set the standard by which our other suppliers are judged – they have revolutionised the surveillance industry in the UK.”

 

A reference about which we are justly proud.  We realise though, that we are only as good as our last job and do not intend to let a competitor ease us in to second place.