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ABOUT OUR
COMPANY
Robertson & Co began as a family run business in
1998. It has since made double digit growth year
on year making it one of the largest suppliers in the
UK today. Despite its size Robertson & Co holds the same
core values as the family business.
Our
values
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Our clients always come first. Our success is
dependent on the quality and level of service we
offer our clients.
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Our most valuable assets are our people, our service
and our reputation. And, we work tirelessly to
maintain each one.
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We employ the best person for the job. And, we
expect the best from the person in the job.
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We understand the importance of confidentiality when
handling information. Consequently, the improper or
careless disclosure of confidential information is
simply unthinkable.
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Integrity and honesty lie at the core of our
business principles.
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Our business is highly competitive. While we
constantly seek to expand our client relationships,
we encourage fair competition; we never denigrate
our competitors.
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The constant monitoring of the world of claims and
fraud allows us to anticipate changes and develop
and introduce new, effective and viable solutions
for our clients.
See exactly what
some of our clients say about us
here.
We
provide coverage throughout Great Britain
and Eire with every case managed by an
experienced mix of ex-senior detective police officers and
insurance claims personnel.
All our staff are selected, thoroughly vetted and
trained by us irrespective of their background or
previous experience. Employed by us under contract and
working to a Code of Ethics and Professional Standards,
they receive regular continuation training. An
indication as to the standard we set for our people;
for every ten surveillance operatives we trial only one
is retained.
Our operatives are employed by us to gather evidence. They
do not compile reports. Every case we undertake is
allocated to one of our in-house Investigation
Managers, under whose personal and direct supervision
the case is investigated. It is our managers, for reasons
of consistency of quality, style and detail, who compile
all the
reports sent back to clients.
A well known and experienced
Insurance Counter Fraud Manager said of us:
“Robertson & Co has set the
standard by which our other suppliers are judged – they
have revolutionised the surveillance industry in the
UK.”
We are
naturally proud to receive endorsements such as this. We
also realise
though we are only as good as our last job and do
not intend to let a competitor ease us in to second
place. |
