Robertson & Co - Surveillance, Claim Validation & Fraud Investigation Specialists

 

 

 

ABOUT OUR COMPANY

 

Robertson & Co began as a family run business in 1998.  However, despite its year on year growth making it one of the largest suppliers in the UK today, Robertson & Co still holds the same core values as when it began.

 

We believe, as in any form of human endeavour, the result achieved in an investigation is directly proportionate to the effort put in.  We therefore go that extra mile - every time - to ensure we get the best possible result and return on investment for our clients.  We also believe there is only one way to investigate – ethically and thoroughly. And ethically obtained results coupled with client satisfaction are more important to us than the fees. See exactly what some of our clients say about us here.

 

We are able to provide coverage throughout Great Britain and Eire with every case managed by an experienced blend of ex-senior detective police officers and insurance claims personnel.

 

All our staff are selected, thoroughly vetted and trained by us irrespective of their background or previous experience.  Employed by us under contract and working to a Code of Ethics and Professional Standards, they receive regular continuation training.  An indication as to the standard we set for our people; for every ten surveillance operatives we trial only one is retained.

 

Our operatives are employed by us to gather evidence.  They do not compile reports.  Every case we undertake is allocated to one of our in-house Investigation Managers, under whose personal and direct supervision the case is investigated.  It is our managers, for reasons of consistency of quality, style and detail, who compile all the reports sent back to clients.  We also have our own in-house lawyer.

 

Realising the need for strict compliance, transparency and accountability, particularly in FSA regulated industries, we welcome compliance verification audits at any time, whether to our offices or to accompany any member of our staff working in the field.

 

Robertson & Co has an unparalleled reputation for;

  • Integrity

  • Consistency

  • Reliability

  • Thoroughness

  • Innovation 

  • Achieving cost effective results

 

A well known and experienced Insurance Counter Fraud Manager said of us:

 

“Robertson & Co has set the standard by which our other suppliers are judged – they have revolutionised the surveillance industry in the UK.”

 

We are naturally proud to receive endorsements such as this.  We also realise though we are only as good as our last job and do not intend to let a competitor ease us in to second place.